Shipping and Return
MiGe is responsible for each purchase that you make during the time it is in transit until it is delivered to your specified delivery address. Our goal is to deliver the Product (s) to you at the place of delivery requested by you in your order, if it is located within the United States, a U.S. Territory, or an APO/FPO address with a U.S. zip code. Please note that it may not be possible for us to deliver to some locations. Should this be the case, we will inform you using your contact details and arrange for the cancellation of the order or an alternative delivery address.
Delivery of any Product costing in excess of US$500 will require a signature acknowledging receipt to be delivered. Such Products cannot be left at places of delivery stipulated in your order if you, or someone you have authorized to accept delivery, is not present to accept delivery. Anyone at the delivery address who is 18 years of age or older will be deemed to be authorized to accept delivery on your behalf. Once a Product is delivered to you, or if a signature is required, delivery is signed for by you or by someone at the delivery address, responsibility for your purchased Product (s) passes to you.
Our goal is to ship all purchased Products within two business days of the date on which you place your order or if you have chosen to have a Product monogrammed or personalized within two business days of the date that the monogramming or personalization of the Product is completed, or such other timeframe as may be indicated on the Site. If a Product in your order is backordered or being monogrammed or personalized, your order may be processed with multiple shipments.
We intend to deliver Product (s) in accordance with any confirmed delivery date we have provided you for any order that we accept, but we cannot guarantee any exact delivery dates. If we believe we will be unable to meet a confirmed delivery date, we will make every effort to notify you, but we will not be liable for any losses, liabilities, costs, damages, penalties, or expenses resulting from late delivery.
We may offer you an option for two-day delivery of your order. However, if two-day delivery is available through the Site, we only offer such delivery for orders placed (and for which we have received full payment) before 10:00 A.M. (EST). Two-day delivery may not be available for orders placed on or that you want to be delivered on Saturdays, Sundays, or holidays. Finally, the availability of two-day delivery will always be subject to availability of stock, subject to a surcharge, and be dependent on where the delivery location is. Two-day delivery does not apply to pre-order, backorder, or monogrammed/personalized items.
Upon delivery of an order, you agree to inspect the Product (s) for the correct quantities and any obvious faults, defects, or damage.
With respect to Products that cannot be delivered without a signature, if delivery is delayed through your unreasonable refusal to accept delivery, if you are not at the place of delivery stipulated in your order on the designated delivery date, if you refuse to sign for the delivery of the Product (s) on delivery or if you do not (within two weeks of our first attempt to deliver the Product (s) to you) accept delivery or collect the Product (s) from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following: (x) charge you for our reasonable storage fee(s) and other costs reasonably incurred by us, including redelivery costs; and/or (y) no longer make the Product (s) available for delivery or collection and notify you that we are immediately cancelling your order, in which case we will refund to you or your credit/debit card company, as applicable, any money already paid to us, less our reasonable administration charges, including the amount charged for attempting to deliver and then returning the Product (s).
The return policy referenced applies to orders placed on MiGe-global.com only. All retail returns and exchanges must be done so at the original store of purchase.
For any returns claims please email firstname.lastname@example.org
Eligible items are returnable within 30 days of purchase.
To be eligible for a return, your item must be unopened and unused in the same condition that you received it. The products must be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Product Purchased with Coupon Codes
- Product on Sale
You must ensure that the item is adequately packaged and insured. Items that are lost in transit or damaged when we receive them will not be eligible for a refund.
If you return a product to us in accordance with MiGe return policy you will receive a refund to your original payment method. Refunds will be in the amount of the product price plus taxes, minus original shipping cost and a $20 restocking fee. Refunds are issued within 7 business days of our receipt of the returned product(s). Please note that refunds can take up to 10 working days to appear in your account due to varying processing times between payment providers.
MiGe reserves the right to refuse any item that is returned to us in an unsuitable condition, the item will be sent back in the condition it was received in at the customer’s expense.
MiGe does not provide return labels or cover return shipping costs except instances where the return is a result of our error.